For more than a decade, Memorial Hermann has been utilizing community health workers or “patient navigators” to ensure that the ER is not a visitor’s only medical home and to assist in access to resources that support overall health and wellbeing. An analysis of available data through the first half of 2018 comparing patient ER visits in the six months before meeting with a navigator and the six months after meeting with the navigator showed a 73 percent decrease in those trips. For the 12 months before as compared to the following year, there was a 63 percent decrease.



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