Archive of Improved Provider Experience

Transportation Pilot Reduced No-Shows by 27%

July, 2018

Recently, Lyft and Hitch Health (a technology company specializing in integrating health records with ride hailing platforms) released findings of a year-long pilot program conducted at a health clinic in Minneapolis, where Hitch Health’s automated short message service (text) technology offered Lyft trips to patients needing a ride. At this specific clinic, the cost to […]


Tony Abraham, HealthcareDive

Social Determinants Matter, But Who is Responsible? 2017 Physician Survey on Social Determinants of Health

May, 2018

[In a survey] two-thirds of the doctors who responded felt their patients would be better off if they had access to transportation their medical appointments. Yet, only 1% of physicians felt they were responsible for helping their patients get those rides. Just three felt their staff was responsible while 89% felt that neither they nor […]


Lia Winfield, PhD, Karen DeSalvo, MD, MPH, MSc, and David Muhlestein, PhD, JD, Leavitt Partners

Health System Transportation Pilot Found to Reduce Missed Appointments

February, 2018

Hitch Health’s national rollout was preceded by a six-month pilot phase in the Twin Cities area. The startup said it partnered with Lyft during the trial period to find and offer its service to “at-risk populations” that go through HCMC or any of the primary care clinics run by Hennepin Healthcare. Results of the test […]


Sam Schaust, Twin Cities Business

Missed Appointments Cost the U.S. Healthcare System $150B Each Year

April, 2017

The total cost of missed healthcare appointments in the United States every year is an astronomical $150 billion. Each open, unused time slot costs a physician 60 minutes and $200 on average. Now factor in that no-show rates are as high as 30% nationwide, and you can see how that $150 billion figure is reached.


Jamie Gier, Healthcare Innovation